Pricing & Payment
What does the 12-week online program cost?
Membership is $149 for 12 weeks.
What does the Dietitian Plus cost?
The Dietitian Plus package costs $299.
What is the difference between the 12-week program and Dietitian Plus?
With Dietitian Plus, you get exactly the same as the 12-week program but you also get 2 appointments with an Accredited Practising Dietitan, ongoing guidance and support via email and phone, and a copy of the Total Wellbeing Diet Complete Recipe Collection book.
What credit cards do you accept?
We accept Visa and MasterCard payments directly via our website. But we’re afraid we don’t accept American Express.
Will my credit card details be safe?
Yes. Your payment will be processed by our PCI (Payment Card Industry) compliant billing system using an SSL (Secure Socket Layer), which is designed to keep your credit card details safe.
What is the cancellation policy?
You can cancel by email at any time, but we do not offer refunds for unused months.
How do I organise my refund?
Members may be eligible for a full refund of their $149 membership fee. You can find details on how to claim your refund here.
What is The Total Wellbeing Diet?
It’s a higher protein, low GI diet designed by the CSIRO (the Commonwealth Scientific Industrial Research Organisation) and the Glycemic Index Foundation. Based on years of research, it has been scientifically validated as a nutritious diet for sustainable weight and fat loss. This healthy eating plan combined with exercise is one of the most effective ways to improve your overall health and wellbeing.
How does The Total Wellbeing Diet work?
The diet can result in safe weight loss by reducing your overall kilojoule intake. Its higher protein meals help to control your appetite and its low GI carbohydrates help you feel fuller for longer.
How is The Total Wellbeing Diet tailored to me?
The diet uses food groups to ensure nutritional balance. Your daily food groups target is based on your personal needs including your age, gender, nutrient and kilojoule requirements.
I have high cholesterol, can I still do the program?
Yes, the diet is suitable for people with high cholesterol. It has been shown to lower both LDL cholesterol as well as triglycerides.
I am gluten intolerant/coeliac, can I do the program?
We don’t have a special gluten free meal plan at this time. You can certainly still follow the principles of the program, but you would need to adapt the meal plan and recipes to suit your dietary requirements.
I am lactose intolerant, can I still do the program?
We don't have a special lactose free meal plan at this time, however, you can easily use lactose free products in place of the regular dairy products that appear in our meal plans to stick with the diet.
I suffer from other food allergies or intolerances, can I still do the program?
Yes, you can swap out certain meals to suit your special dietary requirements.
I am a vegetarian, can I still do the program?
The Total Wellbeing Diet was not designed or tested for vegetarian eating patterns. Although meals can be exchanged to vegetarian options, they may not achieve the nutrient and food group targets.
I am a vegan, can I still do the program?
You’re welcome to join but we don’t have recipes that are designed specifically for vegans.
Can I change my daily meal plan if I don’t like something?
Yes, one of the features of the program is the meal swapping option.
Will I need to spend hours cooking on the program?
Not at all. Most of the meals are quick and easy to prepare. Following TWD doesn't mean you have to cook the recipes each day. Once the principles are understood, other simple meals can be substituted and the diary will do the hard work by calculating your daily food group units.
Will the diet be more expensive to follow?
The Total Wellbeing Diet recipes include a variety of ingredients from all the food groups as well as protein foods and are designed to use everyday items in your pantry. Because you will be eating less food overall, you may actually spend less on food overall. Although some higher protein foods can be more expensive, they are important foods for health and choosing economical cuts of lean meat, chicken and seafood will help contain the the food budget. Minimising food waste is also good for the budget so you will find recipes that use leftovers to make substantial meals. You can also swap meals and recipes to suit what is in season and that you have in stock.
Are The Total Wellbeing Diet recipes family friendly?
Yes, they are. Everyone in the family can enjoy healthy meals together and the shopping lists you’ll be given can easily be scaled up to cater for as many people as you need.
Can I access the program on my mobile phone?
Yes, the key elements of your program are available on your mobile.
Can I access the program on my iPad or tablet?
Yes, on either.
How much data will I use?
Videos are streamed from our server, so whilst you’re not downloading the actual video, you are using data to do this. The amount is not significant from a wifi connection but we don’t recommend watching our workout videos (30 minutes or more) from a 3G connection.
What Browser do I need to be using?
At the moment, the platform is optimised for:
- Internet Explorer 9 or later
- Firefox 20 or later
- Google Chrome 25 or later
- Apple Safari 5, 6
Please ensure your browser setting options are set to:
- Frames enabled
- Cookies enabled
- Pop-up blockers disabled
- Enable plug-ins
Other requirements and accessories
A unique email address is required to register for the program and to receive ongoing communication such as reminders. While you can currently register via a smartphone, you need access to a desktop computer to set up and configure the program.
Do I have to have a Facebook, Twitter or Instagram account to join?
No. Not at the moment. However we do recommend you connect with our Facebook, Pinterest and Instagram accounts for tips and recipes.
I am pregnant, can I do the program?
While many of our recipes can be enjoyed by pregnant women, we currently don't have an online program suitable for pregnancy. If you need advice on weight loss during pregnancy, be guided by your doctor.
I am breastfeeding, can I do the program?
Yes, our meal plans are suitable for breastfeeding women but we do recommend a vitamin supplement for breastfeeding.
Can I do The Total Wellbeing Diet if I’m under 18?
While most meals are family/child friendly, our online system is not suitable for people under the age of 18. We recommend speaking with your family physician if you're worried about your weight or the weight of a child or teen.
Can I do the program if I live outside Australia?
Yes, you can access the program from anywhere in the world. Payment will need to be via credit card and will be processed in Australian dollars. The Metric System is used but the default weight system can be changed in the My Profile section.
What happens after I join?
You will be asked to login and set up your program. You can complete this step at any time that’s convenient. Once you’re set up, you’ll find all the information you need to get your journey to improved health off to a wonderful start!