Refundable Membership Fees

To motivate you to give everything you've got on the CSIRO Total Wellbeing Diet, we offer a refund to members who complete and adhere to the 12-week program.

Our research shows that the members who receive a refund lose the most weight and report greater satisfaction and increased feelings of success. Key results include:

• Refunded members lose on average 54% more weight than other members⁺
• That amounts to an extra 2 kg over the 12 weeks of the program⁺

⁺Hendrie GA, Brindal E (2018) Total Wellbeing Diet Online Member Survey: An in-depth analysis of the TWD refund offer. CSIRO, Australia.

How to claim your refund - eligibility criteria

To be eligible for a refund you must meet all of the following criteria:

• Purchase an eligible membership plan; and
• Setup and start your program within 7 days of registering; and
• Record your weight in the online diary or IOS app at least once a week for 12 consecutive weeks, from your program start date to program completion date; and
• Upload a photo to the online diary or IOS app at least once a week for 12 consecutive weeks, from your program start date to program completion date (how to upload photos here); and
• Achieve a net weight loss over the 12 weeks; and
• Complete an end of program survey and provide consent to using your story and photographs to inspire other members; and
• Submit your refund request via the Earn a Refund page within 7 days of program completion (refer here to find your program completion date).

The Eligibility Criteria is strictly adhered to – unfortunately, we cannot make exceptions if you have not been able to meet all the criteria listed above. Please click here for full terms and conditions for membership.

Refund amount

For all eligible memberships, the maximum refunded amount is £59 and not more than 100% of the invoiced amount.

Exceptions

Please note the refund is not available to:

• Members that have previously completed Program 1
• Members that have previously received a Refund
• Members that have frozen their program
• Members that have purchased via the Apple App Store
• Members that have purchased a discounted, promotional, bundle offers unless stated on the registration page

Please check the terms and conditions at the bottom of the registration page to find out if an offer includes the option of a refund. 

Refund request process

Follow this process to claim your refund:

1. Visit the Earn a Refund page to see if you have met all of the criteria to receive a refund.
2. If you have met the criteria, you can complete the end-of-program survey and consent to sharing your story via the Earn a Refund page. 
3. Then submit your refund request within 7 days of program completion via the Earn a Refund page.
4. We will offer you an option to receive the cash refund or choose Program 2 for free.
5. Eligible refunds will be issued to your original payment method (e.g. the credit card you used to register, or Paypal) up to 21 business days following the receipt of your refund request. We cannot issue a refund to a different credit card. If a refund cannot be issued, access to the CSIRO Total Wellbeing Diet to the value of the refund will be provided.