Refund Offer Terms

To motivate you to give everything you've got on the CSIRO Total Wellbeing Diet, we offer a refund to members who complete and adhere to the Online Program.

Our research shows that the members who receive a refund lose the most weight and report greater satisfaction and increased feelings of success. Key results include:

Refunded members lose on average 28% more weight than other members⁺
That amounts to an extra 1.4 kg over the 12 weeks of the program⁺

^{⁺Hendrie GA, Baird D (2022). Member refund incentive. A secondary analysis of data from the Total Wellbeing Diet. CSIRO, Australia.}

Eligibility criteria

To be eligible for a refund you must meet all of the following criteria:

Purchase an eligible membership plan; and
Use an eligible payment method (credit card or PayPal); and
Setup and start your program within 7 days of registering (Fast Start program exempt); and
Record your weight in the online diary or app at least once a week for 12 consecutive weeks, from your program start date to program completion date. You must enter items within each week of the program for 12 consecutive weeks - you cannot prefill or backdate entries; and
Upload a photo to the online diary or app at least once a week for 12 consecutive weeks, from your program start date to program completion date (how to upload photos here) You must enter items within each week of the program for 12 consecutive weeks - you cannot prefill or backdate entries; and
Complete your food tracker at least 3 days a week for 12 consecutive weeks. You must enter food items in the morning, midday and evening sections of your food tracker for a day to be considered complete. You must enter items within each week of the program for 12 consecutive weeks - you cannot prefill or backdate entries.
Achieve a net weight loss over the 12 weeks; and
Complete an end of program survey and provide consent to using your story and photographs to inspire other members; and
Submit your refund request via the Earn a Refund page within 7 days of program completion (refer here to find your program completion date).

The eligibility criteria is strictly adhered to – unfortunately, we cannot make exceptions if you have not been able to meet all the criteria listed above.

Please click here for full terms and conditions for membership.

Refund amount

For all eligible memberships, the maximum refunded amount is $199 and not more than 100% of the invoiced amount.

Exceptions

Please note the cash refund is not available to:

Members who purchase the monthly plan options
Members who pay with Afterpay
Members that have previously completed the Online Program
Members that have previously received a Refund
Members that have frozen their program
Program 2 purchases
Members that have signed up for the Qantas offer
Members that have purchased discounted, promotional, bundle offers unless stated on the registration page
Members that have requested a rebate from their health fund

Please check the terms and conditions at the bottom of the registration page to find out if an offer includes the option of a refund.

Refund request process

Follow this process to claim your refund:

Visit the Earn a Refund page to see if you have met all of the criteria to receive a refund.
If you have met the criteria, you can complete the end-of-program survey and consent to sharing your story via the Earn a Refund page.
Then submit your refund request within 7 days of program completion via the Earn a Refund page.
We will offer you a cash refund.
Eligible refunds will be issued to your original payment method (e.g. the credit card you used to register, or Paypal) up to 21 business days following the receipt of your refund request. We cannot issue a refund to a different credit card. If a refund cannot be issued, access to the CSIRO Total Wellbeing Diet to the value of the refund will be provided.