Fully refundable membership fees

Join the CSIRO Total Wellbeing Diet and you may be eligible for a full refund of your initial $199 membership fee when you successfully complete the 12 Week Program 1.

The weekly plan of the 12 Week Program and both the prepaid and weekly payment plans of the Premium Program are eligible for a $199 refund as long as all payments clear and you adhere to the below criteria. 

How to claim your refund

To be eligible for a full refund you must fulfill all of the following criteria:

  • record your weight in the online diary at least once a week for 12 consecutive weeks, within the week of your scheduled weigh-in; and
  • upload a photo of yourself every week for the 12 week program via your private weight tracker within the website or the iOS app; and
  • achieve a net weight loss over the 12 weeks; and
  • complete a program completion survey; and
  • submit your refund request to our customer service team within 14 days of completing the program; and
  • consent to using your story to help inspire other members; and
  • not be eligible for a rebate through participating health funds

Eligible refunds will be issued to the card used for purchase, up to 21 business days following the receipt of your refund request. We cannot issue a refund to a different card.

Please note the full refund is not available to existing members, Program 2 or promotions including bundle offers and rebated offers. Check the terms and conditions at the bottom of the registration page to find out if an offer includes the option of a full refund. 

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